CARE

REGIONAL IT MANAGER
ACCRA, GHANA

CARE helps alleviate global poverty by empowering women around the world to bring lasting change to their communities. CARE is a global force and partner of choice within a worldwide movement dedicated in more than 800 poverty-fighting projects in 72 countries to reach more than 59 million people. CARE seeks a Regional IT Manager within CARE's IT Division in Atlanta, Ga. This position facilitates adoption and implementation of global IT strategy, governance, Customer Service Request process, technology standards, IT policies and IT operational best practices across Country Offices (CO) within the Region. Participates as an integral and active member in Global IT strategic and tactical planning processes, and in the Global IT council to present and discuss Regional IT initiatives, successes and challenges. Assists with determining and consolidating Region specific requirements for global systems implementation and works as project resources and subject matter experts to implement strategic IT projects (e.g. global connectivity) in the Region. The Regional IT Manager diagnoses CO IT operational processes and staff skills to identify strength and areas for improvements in the Region. Assess and maps existing IT infrastructure, communication technology and applications for global integration and possible in sourcing or outsourcing through shared service approach. Builds IT capabilities at COs to use new systems and incorporate IT as program enablers to reduce poverty. Primary responsibilities: This position ensures Region-wide IT operational efficiencies and effectiveness by overseeing the implementation of global infrastructure architecture (network, security, connectivity, communication technology and email) and technology refresh plan. Closely works with the Country Office (CO) IT Managers, Country Directors and DRD- PS ensuring yearly operational budget and technology investment plans are effectively forecasted, prioritized and aligned with the CO, Regional and organizational business goals and yearly operational plan. Ensures adherence to the IT Governance Policy and processes. Provides guidance and oversight to ensure the implementation of processes to maintain an up-to-date inventory of IT hardware, software, applications, and vendor contracts. S/he identifies centers of excellence and skills within the Region for resolving critical and/or emergent technology issues related to infrastructure, communication technology and electronic messaging system. Provides oversight to resolutions by negotiating and facilitating IT resource deployment for tech support. Works closely with CO IT Managers and CO SMT in preparing for and responding to internal and external audits and ensure corrective action is implemented. Works with Regions and HQ on ICT emergency preparedness for the region. Establish cross regional and CI alliances. Participates and coordinates the IT networks (e.g. NetHope) in the region to promote innovation, knowledge management and learning. REQUIREMENTS: Bachelor's degree from accredited college or university (or equivalent degree of experience and education). One or more specific certifications (e.g., MCSE, CCNA, or CCNP). 5+ years of progressively more responsible management experience in an IT Department, preferably of a Non-profit Organization, with demonstrated and proven skills in people management, operational management and budgeting. 3-5 years hands-on experience implementing and monitoring LAN and WAN, including configuration of router and catalyst switch, and security policies and procedures. 3 years recent hands-on experience implementing, configuring and monitoring current version of MS Exchange, including setting up SMTP connectors. 3 years experience monitoring and analyzing security risks, implementing multi-layer security architectures, and assisting in monitoring network security. Demonstrated experience in building a responsive IT infrastructure, security and deploying and managing mission critical business applications in non-profit or similar organizations. Excellent knowledge of technology trends for infrastructure, systems and tools. Required Technical Skills: Excellent knowledge of Local Area Network and Active Directory with Windows Server 2003 and/or above. In-depth knowledge of Server and PC technology, including operating systems, MS Office, MS Visio and MS Project. Very good practical knowledge of Cisco Routers, Switches, and Firewalls. Very good knowledge of MS Exchange 2003 and/or above. Expertise working with different protocols such as HTTP, SMTP, DNS, DHCP, SNMP and TCP/IP. Very good knowledge of Wide Area Networking with technologies such as VSAT, MPLS and Cisco VPN. Very good knowledge of implementing and configuring Wireless network. Practical experience of configuring and implementing VoIP extension and WebEx desktop video conferencing. Experience in the development and implementation of IT Policies, Processes, and Procedures. Very good verbal and written English communication skills and ability to express technical ideas and concerns in a non- technical manner. Required fluency in one or more region-specific languages. Good facilitation and training skills. Excellent critical thinking and problem solving skills. TO APPLY: CARE is an Equal Opportunity and Affirmative Action Employer dedicated to workplace diversity. To apply, please visit www.careusa.org/careers.